IMPORTANT: this process is mandatory. Once you receive the notifications to renew the card, you will have 60 days before the expiration date of your card to do it, otherwise, after this period, your account will be closed and both the virtual card, the material card and the IBAN will be deleted.
The process to follow to renew cards close to the expiration date is as follows:
60 days before the expiration date of your card, you will receive push notifications in the app, in the inbox of the app, in the card section of the app and via email to request the new card from the "RENEW MY CARD" button.
During the process, the app will ask you to renew the virtual card, follow the steps indicated and the virtual card will be renewed instantly.
Then, if you wish, you can request a new material card in the app from the "Card" section, then click on "I want the material card", verify the address and that's it, you have requested a new material card. Although the material card is free, you must have an available balance in your account to apply for it.
Remember that the material card has a delivery period of 20 days.
Once you receive the material card you must activate it in the app.
When renewing you will keep your IBAN number.
Please note the following information:
Cards remain valid until the last day of the expiration month, for example if the card expires in August 2022, you will be able to use it until August 31.
Remember that once you renew the card, you must update the information in your payment subscriptions, for example in your Netflix subscription.
If you do not complete the renewal process within the indicated period, your account will be closed and you will not be able to send or receive money, nor make payments. In this case you will have to write us at email@example.com or from the app chat to reactivate your account with new card and IBAN numbers.
If you need more information you can contact us at firstname.lastname@example.org or from the support chat in the app.
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